Refund policy
At Dan Mor Diamonds, every jewelry piece is carefully inspected before shipment to ensure the highest quality standards.
No Returns or Refunds
All sales are final.
We do not accept returns, exchanges, cancellations, or provide refunds for any products purchased through our website.
By placing an order, customers acknowledge and agree that all purchases are non-refundable and non-returnable.
Damaged or Incorrect Items
If you receive an item that is damaged during shipping or if you receive an incorrect item, you must contact us within 48 hours of delivery.
Please provide:
- Order number
- Photos of the item
- Photos of the packaging
Claims submitted after 48 hours of delivery may not be eligible for review.
Custom & Personalized Jewelry
All custom-made, made-to-order, engraved, resized, or personalized jewelry pieces are final sale and cannot be returned, exchanged, or refunded under any circumstances.
Shipping Issues
Dan Mor Diamonds is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect shipping information provided by the customer
Contact Information
If you have any questions regarding your order, please contact us:
Dan Mor Diamonds
Tuval 23, Ramat Gan, Tel Aviv, Israel
Phone: +972 54 252 8898
By completing a purchase on our website, you agree to the terms outlined in this Return & Refund Policy.